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Chronos => Software Dev => Topic started by: gyppor on November 15, 2017, 03:29:43 PM

Title: Occasional black screen on startup after software v0.2 update
Post by: gyppor on November 15, 2017, 03:29:43 PM
Hi David,

This isn't much of a hindrance since it resolves by doing a hard reset, but sometimes, perhaps 10% of the time when I boot the camera up, all I get is a black screen. The power button light will be on but nothing else. Once you release the updated firmware I'll see if the problem is resolved and report back.

G

Title: Re: Occasional black screen on startup after software v0.2 update
Post by: tesla500 on November 16, 2017, 11:45:29 PM
We've been able to duplicate this on our end too. Looking into what's causing it.
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: Sorchey on November 23, 2017, 09:20:04 AM
I also got this problem the first time today on my camera (serial number 00066).
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: Matom on April 25, 2018, 09:00:30 AM
I also had this problem occasionally. However, now I can't turn it on at all. The power button and power status indicator is on but nothing else. Tried a hard reset at least 10 times. Any suggestions?
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: tesla500 on April 25, 2018, 10:48:42 PM
Hi Matom, try the procedure on the software updates (http://www.krontech.ca/software-updates.html) page near the bottom, "Restoring a camera that won't boot"
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: Matom on April 25, 2018, 11:22:39 PM
Thank you very much! I'll try that.
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: Matom on April 26, 2018, 05:43:53 AM
It worked. Thank you! Do you know what causes it or how we can avoid the issue?
Title: Re: Occasional black screen on startup after software v0.2 update
Post by: NiNeff on April 28, 2018, 08:12:22 PM
I also had this a few times and I found that it happens less if you don't put a memory card in before or during boot.
might be coincidental or confirmation bias though  ;)