Author Topic: Occasional black screen on startup after software v0.2 update  (Read 754 times)

gyppor

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Occasional black screen on startup after software v0.2 update
« on: November 15, 2017, 03:29:43 PM »
Hi David,

This isn't much of a hindrance since it resolves by doing a hard reset, but sometimes, perhaps 10% of the time when I boot the camera up, all I get is a black screen. The power button light will be on but nothing else. Once you release the updated firmware I'll see if the problem is resolved and report back.

G


tesla500

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Re: Occasional black screen on startup after software v0.2 update
« Reply #1 on: November 16, 2017, 11:45:29 PM »
We've been able to duplicate this on our end too. Looking into what's causing it.

Sorchey

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Re: Occasional black screen on startup after software v0.2 update
« Reply #2 on: November 23, 2017, 09:20:04 AM »
I also got this problem the first time today on my camera (serial number 00066).

Matom

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Re: Occasional black screen on startup after software v0.2 update
« Reply #3 on: April 25, 2018, 09:00:30 AM »
I also had this problem occasionally. However, now I can't turn it on at all. The power button and power status indicator is on but nothing else. Tried a hard reset at least 10 times. Any suggestions?

tesla500

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Re: Occasional black screen on startup after software v0.2 update
« Reply #4 on: April 25, 2018, 10:48:42 PM »
Hi Matom, try the procedure on the software updates page near the bottom, "Restoring a camera that won't boot"

Matom

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Re: Occasional black screen on startup after software v0.2 update
« Reply #5 on: April 25, 2018, 11:22:39 PM »
Thank you very much! I'll try that.

Matom

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Re: Occasional black screen on startup after software v0.2 update
« Reply #6 on: April 26, 2018, 05:43:53 AM »
It worked. Thank you! Do you know what causes it or how we can avoid the issue?

NiNeff

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Re: Occasional black screen on startup after software v0.2 update
« Reply #7 on: April 28, 2018, 08:12:22 PM »
I also had this a few times and I found that it happens less if you don't put a memory card in before or during boot.
might be coincidental or confirmation bias though  ;)